“Hi Becky, I wanted to send you and David a message to say a
massive THANK-YOU for delivering such a great training session again
yesterday. Feedback from delegates was brilliant and everyone said how much
they enjoyed both the presentation and delivery of your workshops. I
think that having the ‘fun’ element really has a positive impact and drives
home the message that even if we think we are delivering a fantastic
customer service there is always room for improvement/
Ann-Louise Gardner, Head of
Patient Experience, NHS South East London
“Hi Becky, Thank you very much for providing the
training yesterday. We had very positive
Jacqueline O'Shea, North
West Sussex Clinical Commissioning Association
“I just wanted to thank you again for your contributions to
our Nursing Conference. Your session was very engaging, interactive and
really focussed attention on the experience from the service user's point
of view. It was really refreshing to be able to reflect on practice in a
different way. The discussions after the drama sketches provided lots of
food for thought in our group discussions later in the day with many staff
listing your session as one of their highlights of the day. Thanks again
and I do hope that we will be able to work together in the
Francis Adzinku, Services
Manager, Acute, Crises and ASC Services(Short Term Services),
“Hi Becky, What a great set of feedback!
Clare Gallagher Healthcare
Conferences UK Ltd
“Thanks for the presentation training, feedback
was very positive.”
HR Manager, HOCHTIEF PPP Solutions (UK)
“Hi Becky, was wondering if you could
come to do the Angry Patient session for us again . They learn
enormously from your session every year so would be great if you
Win (BRIGHTON AND HOVE CITY
“I have just returned from attending your
Communications course today and wanted to say what a brilliant idea.I
thoroughly enjoyed it. Thanks again”.
Susan Archer, Assistant Practice Manager, Woodlands Primary Care,
"Thank you for your participation and excellent theatre session at the
Annual Nursing Conference."
Wilf Bardsley - Director of Nursing and Governance
"A belated thanks for the four fantastic workshops that you led. The
feedback from staff was tremendously positive."
Sian Therese - Director for Bexley Community Health Services
"Thank you for the superb day. As you heard from the feedback it was an
exceptional day and thoroughly enjoyed by all the participants. We were
delighted with the interesting and exciting approach you took which was
inclusive of all participants and helpful and constructive feedback you
gave to each individual, and the innovative and creative methods you
Dr Gail Louw - Public Health Programme Leader
"What can I say! I have had some terrific feedback regarding the
training day last Saturday. Everyone thoroughly enjoyed it and felt they
got a great deal out of the day. They were full of praise for the content
and the actors. Thanks again."
Sue Tilling - Safety Officer, Tottenham FC
"Becky and David have a versatile style of training and are willing to
rise to new challenges and as ever had us rolling in the aisles."
Professor Chris Mcmanus - University College London
"Playout are at the forefront of progressive training in the UK
Mark Unwin - London Gulidhall University
"Becky and David offer skills to the trainer that enhance and
facilitate the delivery of the training. They offer a unique experience for
delegates who can practice and rehearse with professionals who are highly
skilled in the art of communication."
Dr Tanya Byron - TV presenter and Consultant Clinical Psychologist
"Dear Becky Thank you again for all your work and great enthusiasm
yesterday. It was a really dynamic and enjoyable experience and a pleasure
to work with you. You offered support, energy, encouragement and real
insights to every member of the group and were an inspiration to all.
Everybody - without exception - said they enjoyed a really stimulating day
and gained valuable experience. I look forward to calling on your
considerable expertise and experience for future training events."
Barbara Myers - Health Correspondent, BBC
"The training was well received by all the staff and they were
particularly impressed with how interactive it was and that it was based on
recognisable situations that they face day-to-day. It was excellent working
with you and Dave to create the right training solution for my team."
Lesley Palumbo - Watford Borough Council
"I have used 'Playout', directed by Becky Simpson, on several
occasions. They are a dynamic training company, using theatre based
scenarios to perform thought provoking sketches. Becky designs the sketches
to my specifications to demonstrate specific situations. After the
sketches, Becky leads an analysis of what happened, why and how the
situation could have been improved ensuring that the learning points are
highlighted to all delegates. The sessions are always highly interactive,
informative and entertaining, and I use Playout to ensure that my
Conferences are brought to a dramatic climax."
Elaine Guy - Wiseguy Training
"'Playout' developed a package of training for us called Dynamic
Diversity which was an innovative approach to increase awareness of a wide
range of discrimination in the workplace. They worked with our brief and
managed to combine the statutory and legal obligations with the opportunity
to really get staff thinking about how their behavior can impact on others.
The training received very positive feedback from staff who found it
extremely enjoyable as well as provoking some challenging debate. As well
as providing an excellent standard of training, Playout were a pleasure to
work with and were always flexible, helpful and friendly. Definitely not an
'off the shelf service'."
Ginny Snaith - Watford And Three Rivers PCT
"'Playout' recently came to do a workshop for our graduating third
year. Using a mix of presentation and participation they gave the students,
many of whom had never heard of commercial roleplay before, a very clear
and exciting impression of how it all works, its purpose and methodologies.
The students were engaged and inspired, and many began to think for the
first time about practical applications of their craft within the corporate
business sector. 'Playout' is a highly professional roleplay company which
I would recommend to any commercial or public organisation."
Nick Moseley - Course Director (BA Hons Acting Italia Conti Academy)
"David and Becky provided a stimulating and enlightening weekend which
everybody is still buzzing about."
Dr Jane Kidd - Imperial College
"Playout played a blinder and showed outstanding form in their skillful
approach to training."
John Beattie - Stadium Manager, Arsenal FC
"The feedback was really excellent they all loved it and said it was
the most effective form of training they'd ever had."
Jim Price - Brighton University
"I would like to thank you again for the excellent job you did with the
Communications Teaching Session yesterday. All the Doctors who attended
were very positive about how useful the experience had been. The acting was
very convincing, and the role plays were all recognised as being very true
to life and typical of real situations with patients. Thanks again and all
David Mendal - Harmoni Eduational Lead
"Becky's group are great for interview skills, managing angry or shy or
whatever people, acting out workplace situations etc. We used them recently
to act out the feedback in evaluations and appraisals - this gave my
attendees a real insight into the potential problems with assessment and
feedback. Becky is really good at narrating how the actors feel whilst "in
role", and also is brilliant at "managing" an audience."
Dr Gordon Caldwell - Worthing Hospital
Thank you for a very successful afternoon. I thought you would like to know
about the feedback;
10 completed the afternoon and their feedback and their pooled scores
One appraiser wrote: “Best day for me in any educational context -
- Content 45/50
- Leaders 48/50
- Style 50/50
- Interaction 49/50
- Relevance 49/50
- Organisation 47/50
It could only have been improved by being longer! You are definitely going
to be asked again.
Thank you - it was a real pleasure to work with you all.”
Dr Chris Thredgold
"Really beneficial, excellent study day a really enjoyable
Royal Marsden Hospital